Computer Rabbis will use its best efforts to resolve customer’s technical problems in a professional, reasonable, and timely manner, taking into consideration the circumstances and nature of the technical problems. Response times may be delayed due to research, inquiries, and shipping as may be necessary. Computer Rabbis does not assure that every request for technical support will be resolved. Technical problems may be a result of software or hardware failure, corruption or user error and may not be correctable. Computer Rabbis reserves the right to refrain from providing any or all services ordered and refund your payment if reasonable minus any labor, parts, or any other charges that may apply or occur, wholly or in part, for the following reasons. Minimum system requirements are not met. Technical conditions or customer requirements are unusual, extensive, or beyond the scope of this service agreement or beyond the technician’s control as reasonably determined by Computer Rabbis. Computer Rabbis will never share anything they may find or come across on a customer’s computer / hard drive unless illegal content or forced upon by law enforcement.
You (the customer) understand and agree that prior to contacting or allowing Computer Rabbis to perform diagnostic repair or any other services on your computer, it is your responsibility to back-up the data, software, information, or other files stored on your computer’s disks and hard drives. You acknowledge and agree that Computer Rabbis shall not be responsible under any circumstances for any loss or corruption of data, software, or hardware. You also acknowledge that if a system re-installation occurs, you will lose all files on your hard drive unless they have been backed up prior. Computer Rabbis makes every reasonable effort to back-up your data prior to working on your system. You agree to pay fees in accordance with Computer Rabbis’ rates and policies. For any computer or other computer related items not picked up or any unpaid fees that are due beyond 30 days, you give Computer Rabbis the right to take ownership of all said items.
You agree to pay Computer Rabbis in full for products and services rendered. Failure to pay will result in legal actions in which you agree to pay all legal costs, including all collection fees incurred by The Computer Rabbis to obtain payment. Any check not honored upon presentation to a bank will incur a $25 fee for each time it is presented to a bank or whatever is the maximum allowed by law, whichever is greater. All sales are final.
Computer Rabbis will not be held responsible for any problems arising from third party software or hardware installed on your system by our technicians, you, or other parties. Computer Rabbis will not be held responsible for lost data due to hardware failure, virus, spyware, corruption or any other situation. If any problems with third party hardware or software arise, it is your responsibility to obtain support from the manufacturer of the product at fault. Under no circumstances shall Computer Rabbis be liable to you or any other person for damages, including without limitation any indirect, incidental, special, or consequential damages, expenses, profits, lost savings or earnings, lost or corrupted data, or any other liability arising out of or related to services provided.